Houston, TX 77064
Salary: $14.00 to $16.00 /hour
Datasmart/Duncan Security, LLC is a provider of new home structured wiring, security, and custom audio/video systems with new home builders in the greater Houston area. Duncan Security is an established security alarm company and has been a leading provider of security alarm monitoring services for 17 years. We have an A+ rating with the Better Business Bureau. With our innovative strategies, we have earned the opportunity to work for the largest national homebuilders serving the local Houston market. Duncan Security offers affordable and easy-to-use interactive services enabling customers to access/control their home lighting, cameras and/or alarm system remotely through a smart phone or other device.
We are looking for a qualified Customer Service Representative to join our team. This position is responsible for troubleshooting technical systems issues with customers on the phone and scheduling all service technicians. Customer satisfaction and effective use of company resources are important aspects of success.
- Answers customers’ basic service questions over the phone and contacts appropriate resources.
- Schedules a service technician when the problem cannot be resolved over the phone.
- Ensures confidentiality of customer information at all times.
- Performs other duties as assigned.
Education, Experience, and Skill Requirements:
- High school diploma or equivalent
- Satisfactory background check and drug test
- Preferred two (2) years in the low-voltage industry with a thorough
understanding of troubleshooting security systems
- Proficiency in Microsoft Office programs, including Word, Excel, and Outlook
- Ability to perform duties with a high degree of accuracy
- Good interpersonal communication and organizational skills
- A positive attitude of teamwork and continuous improvement
Datasmart/Duncan Security, LLC offers a competitive compensation package based on skill and experience. Full Benefit Package Includes: Health Insurance including medical, dental, and vision, paid vacation and sick leave, voluntary life insurance and short-term disability. Company sponsored life insurance and long-term disability. Company matching 401k options available.